Warranty management
We gladly take care of the entire management and processing of guarantee and service claims for you – from the identification, spare parts procurement, troubleshooting to the return of defective parts.
With our specially developed transparent processes, warranty management is controllable and predicable. You can focus on your important business processes and save time while we assist you in increasing your service quality for your customers due to short response times.
Overview of service modules:
DECOUPLED FLOW
Decoupled process flow management of parts procurement and parts return for all spare parts during the warranty period and beyond.
Your benefits:
- Highest process flow security: We only take back and reimburse customers for the amount of spare parts that were previously bought from eaf.
- Inventory can be better planned in line with the market requiring a significantly reduced administrative effort as the return procedure for parts is very transparent and regulated by clear guidelines and deadlines.
- Spare parts management becomes profitable and its quality becomes manageable. The gray market for spare parts virtually disappears.
CLIENT WARRANTY
eaf takes over the complete warranty management by coordinating all quantities and value flows with their service partners. (Inspecting defective spare parts, creating credit notes, informing the manufacturer etc.)
Your benefits:
- Only one qualified contact person coordinating all service processes.
- Due to our qualified reporting, the manufacturer gains a sound insight into all service processes at all times.
RMA
In contrast to the above mentioned decoupled flow, parts procurement and return in the case of an RMA is coupled to all spare parts: After receiving a defective part with an associated RMA number, eaf issues a credit note or sends the customer a spare part in return.
NO FAULT TEST
eaf carries out a functional test and checks the parts for possible damages. Functional spare parts are returned to the warehouse.
Your benefits:
- Quick response and improved quality management through qualified evaluations on frequent sources and causes of error, product defects and improper handling as well as the quality of our service partners
- Avoiding abuse in warranty management
REPAIR
eaf repairs defective systems and components ensuring that they are functional and marketable.
Your benefits:
- Lower costs and high speed: quick supply to/sale in the market, high availability, saving resources
REFURBISHMENT
Based on manufacturer’s guidelines, eaf analyzes and examines if a reuse after refurbishment should be considered.
Your benefits:
- Low costs and high speed: Avoiding unnecessary costs of the process flow (transport etc.), quick and effortless sale, economic and ecologic recycling and reuse, saving resources.
SCRAP – QUALIFIED DISPOSAL INCLUDING A COMPLETE DOCUMENTATION
eaf disposes all parts that can’t be repaired or cannot be claimed towards the manufacturer.
Your benefits:
- Low costs (no disposal and transport costs are incurred)
STRIP ON DEMAND – SECOND-HAND SPARE PARTS MANAGEMENT
Defective and non-recyclable systems are “stripped” into component parts, components of immaculate quality are stocked as spare parts.
Your benefits:
- Lower costs and high speed: Economic recycling and reuse of spare parts, high availability, saving resources
Warranty management
We gladly take care of the entire management and processing of guarantee and service claims for you – from the identification, spare parts procurement, troubleshooting to the return of defective parts.
With our specially developed transparent processes, warranty management is controllable and predicable. You can focus on your important business processes and save time while we assist you in increasing your service quality for your customers due to short response times.
Overview of service modules:
DECOUPLED FLOW
Decoupled process flow management of parts procurement and parts return for all spare parts during the warranty period and beyond.
Your benefits:
- Highest process flow security: We only take back and reimburse customers for the amount of spare parts that were previously bought from eaf.
- Inventory can be better planned in line with the market requiring a significantly reduced administrative effort as the return procedure for parts is very transparent and regulated by clear guidelines and deadlines.
- Spare parts management becomes profitable and its quality becomes manageable. The gray market for spare parts virtually disappears.
CLIENT WARRANTY
eaf takes over the complete warranty management by coordinating all quantities and value flows with their service partners. (Inspecting defective spare parts, creating credit notes, informing the manufacturer etc.)
Your benefits:
- Only one qualified contact person coordinating all service processes.
- Due to our qualified reporting, the manufacturer gains a sound insight into all service processes at all times.
RMA
In contrast to the above mentioned decoupled flow, parts procurement and return in the case of an RMA is coupled to all spare parts: After receiving a defective part with an associated RMA number, eaf issues a credit note or sends the customer a spare part in return.
NO FAULT TEST
eaf carries out a functional test and checks the parts for possible damages. Functional spare parts are returned to the warehouse.
Your benefits:
- Quick response and improved quality management through qualified evaluations on frequent sources and causes of error, product defects and improper handling as well as the quality of our service partners
- Avoiding abuse in warranty management
REPAIR
eaf repairs defective systems and components ensuring that they are functional and marketable.
Your benefits:
- Lower costs and high speed: quick supply to/sale in the market, high availability, saving resources
REFRUBISHMENT
Based on manufacturer’s guidelines, eaf analyzes and examines if a reuse after refurbishment should be considered.
Your benefits:
- Low costs and high speed: Avoiding unnecessary costs of the process flow (transport etc.), quick and effortless sale, economic and ecologic recycling and reuse, saving resources.
SCRAP – QUALIFIED DISPOSAL INCLUDING A COMPLETE DOCUMENTATION
eaf disposes all parts that can’t be repaired or cannot be claimed towards the manufacturer.
Your benefits:
- Low costs (no disposal and transport costs are incurred)
STRIP ON DEMAND – SECOND-HAND SPARE PARTS MANAGEMENT
Defective and non-recyclable systems are “stripped” into component parts, components of immaculate quality are stocked as spare parts.
Your benefits:
- Lower costs and high speed: Economic recycling and reuse of spare parts, high availability, saving resources