Speed pays off
Spare parts can be ordered online at eaf via the internet including real-time access to the entire inventory – on request with a secure, direct connection to our merchandize management system. We ensure an ease-of-use without any incorrect entries as well as a direct check of the inventory and an optimal lead time planning. Of course, you can also place an order directly with your personal eaf contact person via phone, email or fax order.
You can reach us from Monday to Friday from 8.15 a.m. to 5 p.m.:
eaf computer service supplies GmbH
Borsigstr. 8, 47574 Goch (Germany)
Tel.: (+49) 2823 – 9313-0
Fax: (+49) 2823 – 9313-30
Contact form. We are looking forward to your message
If you would like to send us a message or if you would like to request an offer outside our business hours, please complete the following form. To ensure prompt processing, please fill in the fields marked with (*). Thank you very much. Our staff will contact you shortly.
How to get to us. Centrally located and well within reach
EAF Computer Service Supplies GmbH
Responsible for the content:
eaf computer service supplies GmbH
Borsigstraße 8, 47574 Goch (Germany)
Phone: +49 2823 9313-0
Fax: +49 2823 9313-30
Managing Director Christoph Thörner
Entry in the commercial register: Kleve (Germany)
Register court: Kleve (Germany)
Register number: HRB 1291
Sales tax ID according to §27: DE 120 126 590
Information on professional liability insurance:
Trade association for retail and goods logistics, Mannheim (Germany),
member no. 5316-15119
Responsible for the content according to § 55 (2) RStV:
47574 Goch (Germany)
Conception / Design:
Design and programming:
KRAUSE & SCHWARZ GmbH
Data Privacy Statement
Thank you for your interest in our web presence. We take the protection of your data and your privacy very seriously. To ensure that you are fully informed about the collection and use of personal data on our website, please note the following information.
1. Information on the collection of personal data and contact data of the responsible person
Personal data are all data by which you can personally be identified.
The person responsible for data processing on this website in the meaning of the General Data Protection Regulation (GDPR) is:
eaf computer service supplies GmbH
Borsigstraße 8, 47574 Goch, Germany
Phone: +49 (0) 2823 9313-0
Fax: +49 (0) 2823 9313-30
The person responsible for processing of personal data is the natural or legal person that decides alone or together with others about the purposes and means of the processing of personal data.
2. Data collection during visits to our website
In case of the mere informational use of our website, when you do not register or otherwise transmit information, we will only collect data that your browser transmits to us (so-called “server log files”). When you access our website, we will collect the following data that are technically necessary for us to show you our website:
- Our visited website
- Date and time at the time of access
- Amount of data sent in byte
- Source/reference from which you have reached the site
- Used browser
- Used operating system
- Used IP address in anonymised form
- The processing is carried out according to art. 6 par. 1 lit. f GDPR based on our legitimate interest in the improvement of the stability and functionality of our website. Data will not be passed on or used otherwise. However, we will reserve the right to subsequently check our server log files if concrete indications suggest an illegal use.
3. Online shop
Please note that the IP data of the owner of the connection will be stored by the webshop operator for the purpose of a simpler purchase process and for a later contract handling in the context of cookies, as well as name, address, email and payment information of the purchaser.
The data provided by you are required for the fulfilment of contract or for performing pre-contractual measures. We cannot conclude the contract with you without these data. A data transmission to third parties will not be carried out except for the transmission of payment information to the processing banking institutes/payment providers for the purpose of debiting the purchase price, to the transport company/shipping company commissioned by us to deliver the goods as well as to fulfil our fiscal obligations.
After the cancellation of the purchase process, the data stored with us will be deleted. In the event of contract conclusion, all data from the contractual relationship will be stored until the end of the fiscal retention period.
Furthermore, data such as name, address, purchased goods and date of purchase will be stored until the product reliability expires. The data processing will be carried out based on legal regulations, especially those of art. 6 par. 1 lit a (consent) and/or lit b (required for the fulfilment of contract) of the GDPR.
In order to design our website attractively and to enable specific functions, we use so-called cookies on different pages. This includes small text files that are stored on your end device. Some cookies that we use are deleted at the end of the browser session, that is after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies (cookies of third parties) to recognise your browser next time you visit our website (persistent cookies). In the event that cookies are set, they collect and process specific user information such as browser and location data as well as IP address values individually. Persistent cookies will be deleted automatically after a given time that may vary depending on the cookie.
Cookies partially serve to simplify the order process by saving settings (e.g. bookmarking the content of a virtual shopping car for a later visit on the website) Provided that also personal data will be processed through individual cookies implemented by us, their processing will be carried out according to art. 6 par. 1 lit. b GDPR, either to execute the contract or according to art. 6 par. 1 lit. f GDPR, to safeguard our legitimate interest in the best possible functionality of the website as well a customer-friendly and effective design or the site visit.
We may work with advertisement partners that help us make our internet offering more interesting for you. For this purpose, our website will also store cookies of partner companies on your hard drive during your visit of our website (cookies of third parties).
Please note that you can set your browser in such a way that you will be informed about the setting of cookies and decide individually to accept them in specific cases or generally exclude them. Every browser manages cookie settings differently. Please refer to the help menu of your specific browser illustrating how you can change your cookie settings. You can find them in the respective browser under the following links:
- Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
- Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
- Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
- Safari: https://support.apple.com/kb/ph21411?locale=de_DE
- Opera: http://help.opera.com/Windows/10.20/de/cookies.html
Please note that if you do not accept cookies, the functionality of our website may be restricted.
5. Getting in touch
When you contact us, personal data will be collected (e.g. via contact form or email). The type of data that will be collected through a contact form is stated in the respective contact form. This data will only be stored and used for the purpose of replying to your request or for getting in touch with you and for the associated technical administration. The legal basis for processing of data is our legitimate interest in replying to your request according to art. 6 par. 1 lit. f GDPR. If you aim at getting in touch is to conclude a contract with us, art. 6 par. 1 lit. b GDPR serves as an additional legal basis. Your data will be deleted after a final processing of your inquiry. This is the case if the circumstances show that the relevant facts have conclusively been clarified and provided that they are free of any legal retention obligations.
6. Use of your data for direct marketing
Registration for our email newsletter
If you register for our email newsletter, we will regularly send you information on our offers. It is only mandatory to disclose your email address so that we can send you the newsletter. The disclosure of other data is optional and will be used to address you personally. We use the so-called double opt-in procedure for sending you our newsletter. This means that we will only send you an email newsletter once you have expressively confirmed that you agree to receiving our newsletter. We will send you an email confirmation where we will ask you to confirm that you want to receive our newsletter in the future by clicking the corresponding link.
By activating the confirmation link, you will give us your consent to use your personal data according to art. 6 par. 1 lit. a GDPR. When registering for the newsletter we will save your IP address entered by the internet service provider (ISP) as well as the date and time of our registration to identify a possible misuse of your email address at a later time. The data collected when registering for the newsletter will exclusively be used for the purpose of a promotional approach through the newsletter. You can unsubscribe from our newsletter at any time via a special link in the newsletter or by sending a corresponding message to the above mentioned responsible person. After unsubscribing from our newsletter, your email address will immediately be deleted from our newsletter mailing list, unless you have expressively consented to a further use of your data, or we have reserved the right to a further use of your data that is legally permissible and that we inform you about in this statement.
7. Rights of the data subject
The applicable data protection law grants you extensive rights of the data subject (information and intervention rights) towards the responsible person regarding the processing of your personal data that we will inform you about below:
Right of access by the data subject according to art. 15 GDPR: In particular, you have the right to information on your personal data processed by us, their processing purpose, the categories of the processed personal data, the recipients or categories of recipients to which your data have been disclosed or will be disclosed, the planned storage period or the criteria for the determination of the storage period, the existence of a right to rectification, erasure, restriction of processing, objection against processing, complaint with a supervisory authority, the origin of your data if they have not been collected by us, the existence of an automated decision making including profiling and, where applicable, meaningful information on the involved logic and the implication concerning you and the pursued effects of such a processing, as well as your right to notification, which guarantees there are according to art. 46 GDPR when forwarding your data to third countries;
Right to rectification according to art. 16 GDPR: You have the right of immediate rectification of incorrect data relating to you and/or to completion of your incomplete data stored by us;
Right to erasure (‘right to be forgotten’) according to art. 17 GDPR: You have the right to request the erasure of your personal data in the event that the prerequisites of art. 17 par. 1 GDPR are met. However, this right will not apply if the processing to exercise the right of free expression and information, to fulfil a legal obligation, for reasons of public interest or for the assertion, execution or defence of legal claims is required;
Right to restriction of processing according to art. 18 GDPR: You have the right to request the restriction of processing of your personal data as long as the disputed correctness of your data will be verified, if you reject the erasure of your data due to inadmissible data processing and request the restriction of the processing of your data instead, if you need your data for the assertion, execution or defence of legal claims after we no longer need the data due to the attainment of its purpose or if you lodge an objection on grounds of your specific situation as long as it has not been determined if our legitimate reasons will override;
Notification obligation regarding rectification or erasure of personal data or restriction of processing according to art. 19 GDPR: Once you have claimed the right of rectification, erasure or restriction of processing towards the responsible person, he is obligated to notify all recipients, to which he has disclosed personal data relating to you, about this rectification or erasure of data or restriction of processing, unless this proves to be impossible or this is involves a disproportionate effort. You have the right to be notified about these recipients.
Right to data portability according to art. 20 GDPR: You have the right to receive the personal data provided to us in a structured, common and machine-readable format or to request the transmission to another responsible person, where feasible;
Right to withdraw given consents according to art. 7 par. 3 GDPR: You have the right to withdraw a once given consent to the processing of data with effect for the future at any time. In the event of a withdrawal, we will immediately delete the relevant data provided that a further processing cannot be based on a legal basis to a consentless processing. Because of the withdrawal of your consent, the legality of processing due to the consent until the withdrawal will not be affected;
Right to lodge a complaint with a supervisory authority according to art. 77 GDPR: If you believe that the processing of the personal data concerning you violates the GDPR, you have – irrespective of another administrative or judicial legal remedy – the right to lodge a complaint with a supervisory authority, especially in the member state of your residence, your workplace or the place of the alleged violation.
RIGHT TO OBJECTION
IF WE PROCESS YOUR PERSONAL DATA IN THE BALANCING OF INTERESTS DUE TO OUR PREDOMINANTLY LEGITIMATE INTEREST, YOU HAVE AT ANY TIME THE RIGHT TO LODGE AN OBJECTION WITH EFFECT FOR THE FUTURE FOR REASONS ARISING FROM YOUR SPECIFIC SITUATION.
IN THE EVENT THAT YOU EXERCISE YOUR RIGHT TO OBJECTION, WE WILL TERMINATE THE PROCESSING OF THE RESPECTIVE DATA. A FURTHER PROCESSING REMAINS RESERVED IF WE CAN PROVE COMPELLING LEGITIMATE REASONS FOR PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FUNDAMENTAL REASONS, OR IF THE PROCESSING SERVES THE ASSERTION, EXECUTION OR DEFENSE OF LEGAL CLAIMS:
IN THE EVENT THAT YOUR PERSONAL DATA WILL BE PROCESSED BY US TO UNDERTAKE DIRECT MARKETING CAMPAIGNS, YOU HAVE THE RIGHT TO LODGE AN OBJECTION AGAINST THE PROCESSING OF YOUR RESPECTIVE PERSONAL DATA FOR THE PURPOSE OF SUCH MARKETING AT ANY TIME: YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.
IN THE EVENT THAT YOU EXERCISE YOUR RIGHT OF OBJECTION, WE WILL TERMINATE THE PROCESSING OF THE RESPECTIVE DATA FOR DIRECT MARKETING PURPOSES.
8. Period of storage of personal data
The period of storage of personal data can be measured based on the respective legal retention period (e.g. commercial and fiscal retention periods). After the expiration of this period, the corresponding data will be deleted as a routine unless they are required for fulfilling a contract or initiating a contract and/or if there is a legitimate interest on our part for a further storage.
9. Additional information and contacts
If you have any further questions regarding “data protection”, please do not hesitate to contact us. Please find the contact address in our site notice.
10. Use of Google Maps
On our website, we use the component “Google Maps” of Google Inc.,1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter also referred to as “Google“.
Whenever you access the component “Google Maps”, Google sets a cookie to process user settings and data when displaying the page where the component “Google Maps” is integrated. As a rule, this cookie will not be deleted by closing the browser but expires after a certain time unless it has been deleted manually by you beforehand. If you do not agree with the processing of your data you are able to deactivate the service of “Google Maps” and thus prevent the transmission of your data to Google. This requires you to deactivate the Java Script function in your browser. However, we would like to point out that in this case you will not be able to “Google Maps” or you will be only able to use it in a restricted way.
MATOMO visitor analysis
Notes on MATOMO (formerly PIWIK):
This website uses the open source web analysis service Matomo. Matomo uses so-called “cookies” These are text files that are stored on your computer and thus enable an analysis of your use of the website. For this purpose, information on the use of this website generated by the cookies are stored on our server. The IP address will be anonymised before storing it.
Matomo cookies remain on your end device until you delete them.
Matomo cookies are stored based on art. 6 par. 1 lit. f. GDPR. The website operator has a legitimate interest in the anonymised analysis of the user behaviour to optimise both its web offer and its marketing.
Information on the use of this website generated by the cookie will not be forwarded to third parties. You can prevent the storage of cookies by adjusting the corresponding setting of your browser software; however, we would like to point out that you may not be able to make full use of all the functions on this website.
If you do not agree to the storage and use of your data, you can deactivate the storage and use here. In this case, an opt-out cookie will be placed in your browser that prevents that Matomo usage data will be stored. Deleting your cookies results in the deletion of the Matomo opt-out cookie. The opt-out must be reactivated when visiting our website again.